Help centre

Not yet. Email addresses can’t currently be changed after an account is created.

Tap the profile icon in the top-right corner of the home screen, tap the settings gear icon, then tap the camera icon next to your initials.

On the login screen, tap Forgot Password. You’ll receive an email with a link to reset your password in the app.

If it doesn’t arrive, check your spam or junk folder, and make sure you’re using the email address linked to your account.

Yes. You can delete your account from the app:

1. Open the menu (☰) in the top-left corner.
2. Tap Delete my account and data.
3. Tap Confirm.

Your account will be deleted within 2 business days. This permanently deletes your account, data, and sessions.

If your account still exists after 2 business days, contact Sprintcrowd Support and ask for your account to be deleted.

No. Once your account and data have been deleted, they can’t be recovered.

Before deleting your account, make sure you’ve saved anything you need.

1. Open the program link.
2. Download the Sprintcrowd app.
3. Sign up and create your account.
4. You’ll be taken to the program page.
5. Choose a team.
6. Choose whether you want to receive calendar invites for sessions.
7. Tap Join Program.

You’ll then be taken to the home screen, where you can see the calendar with all sessions scheduled for the program.

Open the menu (☰) in the top-left corner and tap Join via Code, then enter the code from your organiser.

If you don’t have a code, ask your organiser to resend your link or send you one.

Tap Chats in the bottom bar of the app, then tap your team’s chat. You can read messages and see shared photos there.

Tap the green + button in the bottom bar to start or log a session. You can choose:

• Run / Walk Solo — run or walk on your own, with or without setting a distance or time.
• Run / Walk Together — run or walk live with up to 10 friends.
• Log Another Activity — manually add training you’ve already completed.

You can find your sessions on the app home screen, under the calendar or upcoming sessions section.

Any Run / Walk Together session you create appears under the Bonus Sessions dropdown on the home screen. Any program sessions you miss appear under the Missed Sessions dropdown for the duration of the program.

1 minute = 1 point.

Live sessions, on-demand sessions, workouts, lectures, Tiny Tasks, and Micro Breaks all count toward the leaderboard. Tiny Tasks and Micro Breaks are worth a flat 10 points each, however long they take.

If you add your own session and choose to add it to the program, those minutes will count toward the leaderboard too.

No. You can’t earn double points for exercising during a lecture.

If you complete an additional workout, you can register it separately:

1. Tap the green + (Sessions) button in the bottom bar.
2. Tap Log Another Activity.
3. Add the activity details.

Tiny Tasks and Micro Breaks are short activities designed to support social, mental, or physical interaction.

Each activity can take between 1 and 10 minutes to complete. Completing one gives you a flat 10 points, however long it takes.

You can view your completed sessions in a few places:

1. Tap the profile icon in the top-right corner of the home screen. Choose Active Program to see sessions from your current program, or All Time to see your full history.
2. Tap View Achievements on the home screen to see your completed sessions in your active program only.
3. Tap View Leaderboard on the home screen, tap your team, then tap your name to open your profile.

There are around 100 activities to choose from. Everything from tennis to yoga to Zumba.

1. Tap the green + (Sessions) button in the bottom bar.
2. Tap Log Another Activity.
3. Choose your activity type and enter the details.
4. Set Add results to program to Yes if you want the minutes to count toward the leaderboard.
5. Save the session.

The session may not have been linked to the program.

Make sure Add results to program is set to Yes when you create the session — this can only be set at creation, not changed afterwards. If you missed it, log the activity again with Add results to program set to Yes.

Open the app, tap the session from the calendar, then tap Enter Session.

Tap the red Exit button.

This helps make sure your session time and distance are recorded correctly.

If the app crashes or you get disconnected, open the app, tap the session from the calendar, then tap Enter Session to rejoin.

Your time and distance should carry on from where you left off. If they don’t, email support and we’ll take a look.

• Test your headphones with another app to check they work.
• Leave and rejoin the session.
• If it still doesn’t work, do the session from the recording instead.

Yes. Session recordings are available in the app after the live session ends, and stay available for the duration of the program.

Any program session you miss appears under the Missed Sessions dropdown on the home screen for the duration of the program. Tap it to find the recording and join the session at any time.

Once completed, your time — and distance, if applicable — will be added to the leaderboard.

Yes. Tap Retry on the session you want to repeat.

• Sessions in your active program: tap View Achievements on the home screen, tap the session, then tap Retry.
• Older sessions: tap the profile icon in the top-right of the home screen, choose All Time, tap the session, then tap Retry.

This will reset your time and distance to your latest attempt. Points from your earlier attempt are replaced, so repeating a session doesn’t earn extra points.

Check the following:

• Location or GPS is turned on in your phone settings.
• Sprintcrowd is allowed to use your location While Using the App (or Always), with precise location on.

iPhone: Settings → Sprintcrowd → Location → choose While Using the App (or Always) and turn on Precise Location. Also allow Motion & Fitness if it’s listed, and turn off Low Power Mode during sessions.

Android: Settings → Apps → Sprintcrowd → Permissions → Location → choose Allow only while using the app (or Allow all the time) and turn on Use precise location. Also allow Physical activity if it’s listed, and set Battery to Unrestricted (or “Don’t optimise”).

No. You can switch apps, lock your phone, or swipe Sprintcrowd away. It keeps tracking your activity in the background.

Press the red Exit button when you’re finished.

Distance tracking depends on your device’s GPS signal and location permissions.

If the signal is weak, or Sprintcrowd doesn’t have the right permissions, your distance may appear inaccurate. A few things that help:

• Keep your phone somewhere with a clear view of the sky, rather than a bag or a tightly shielded pocket.
• Tall buildings, tunnels, and dense tree cover can all cause GPS drift.
• Treadmill and other indoor runs won’t track distance at all — see below.

If your permissions are correct and distance still looks wrong, try restarting the app before your next session.

GPS can’t measure distance indoors, so treadmill and other indoor runs won’t record distance.

After the session, you can add it yourself. From the home screen: View Achievements → your session → Edit icon.

Yes. When you start a Run / Walk Solo session from the green + button, you can run without a goal, or set a target distance or time.

Yes. You can edit any type of session, with no time limit.

• Sessions in your active program: tap View Achievements on the home screen, tap the session, then tap the Edit icon.
• Older sessions: tap the profile icon in the top-right of the home screen, choose All Time, tap the session, and edit it the same way.

Some sessions can be deleted, depending on the session type. The View Achievements button is on the home screen:

• Run / Walk Solo sessions: tap the profile icon in the top-right of the home screen, tap the session, then tap the trash icon on the My Route screen.
• Manually added sessions, activities, and recorded sessions: View Achievements → your session → Bin/Delete icon.
• Live sessions can’t be deleted.

Your completed time and distance are recorded up to that point, as long as you exit using the red Exit button.

If the app crashes, reopen it and rejoin your session. Your time and distance should carry on from where you left off. If they don’t, or your phone ran out of battery mid-session, email support and we’ll take a look.

Try these steps:

• Fully close and reopen the app.
• On Android: clear the app’s cache from Settings → Apps → Sprintcrowd → Storage → Clear cache.
• On iPhone: there’s no cache option, so delete and reinstall the app, then log back in. Your sessions and data are stored in your account, so nothing is lost.
• Update to the latest version of the app.
• Try using mobile data instead of home or office Wi-Fi.

Not yet. Sessions currently need to be tracked or manually added within Sprintcrowd.

Not yet, but this feature is in development. Watch this space!

Not yet. Sprintcrowd currently supports English only.

Support for multiple languages is planned for a future release.

You only get calendar invites if you opted in when you joined the program — they can’t be turned on afterwards.

If you opted in and they haven’t arrived, check your spam or junk folder, and check whether they were added directly to your calendar.

No action needed. Invites are sent only once, in a single batch, when you join a program — none are sent after that.

Allow notifications when Sprintcrowd first asks. You can customise your push notifications any time from the menu (☰) in the top-left corner → Settings.

If you turned notifications off in your phone’s settings, go to Settings → Notifications → Sprintcrowd to turn them back on.

Through Sprintcrowd’s partnership with The Ocean Cleanup, 1 kg of waste is cleaned from the ocean for every 10 minutes you train in the app.