FAQS

How can I contact Sprintcrowd if I have any questions?

You can drop us an email at hello@sprintcrowd.com or fill out the contact form on our website and we’ll get back to you as soon as possible.

How can I add friends that I want to run with?

Go to “MY CROWD” in the app and click the Add Friends icon on the top right. People you invite will automatically become your friends when they click the link in your invite.

Why do you need access to my location data?

The Sprintcrowd app uses location data to track how far you’ve run when you are running in a Sprint. We do not share your location data with anyone and it is only used to deliver the service to you. Only distance, pace, time, elevation and position will be shared with other runners as part of the race. 

Why do you need access to my microphone?

The microphone is used when you are using the voice-call functions in the app. You can select mute on the screen to mute any voice communication during a run. You can also manually choose to disable the microphone, but then you will not be able to join in calls during the run. During a run, you’ll be connected with runners who you are friends with when you are less than 100 “virtual” meters apart. If your distance increases to more than 100 meters you’ll be disconnected. This gives the feeling that you’re running for real, side by side. In a public sprint, where there could be many runners, this function will be disabled and you will manually need to click the call button on the leaderboard to talk to friends.

How is my personal data secured?

When you sign in to the app we use social login to generate an access token. The access token and data is encrypted, and only you will have access to your data. We only store your name, country and email address from your login in order for you to be able to use the app. Your name and country will be visible to other runners when running in a race on the leaderboard. We use the country to increase the experience by showing a country flag next to runners on the leaderboard. At any time you can request to have your account deleted by emailing us at hello@sprintcrowd.com

Why does my voice connection with other runners get disconnected?

In the current implementation when running in a private sprint, you will be connected with other runners that are within a “virtual” range of 100 meters from you. This setting was created to simulate a feeling of running together for real. However many users have asked for that the connection remains regardless of distance between you and your friends. This will be changed in the next release so that you remain connected in the future regardless of distance. Of course you can chose to opt out from voice connection.